Frequently asked questions

Clarity before your appointment.

Answers from AVP Autopflege about care packages, polishing, scratch correction, ceramic paint protection, garage services and guarantees.

Frequently asked questions

Clear answers at a glance.

Search for a term or filter by topic. If something remains open, we will clarify it personally on the vehicle.

Which care package suits my vehicle?

If you are unsure, a short consultation is the right place to start. We assess the vehicle's use, condition, interior and paintwork, then recommend a package or combination that genuinely fits. You decide on the next step afterwards. The four levels are compared under the care packages.

Do I need to know exactly which service I need?

No. Tell us about the vehicle, its condition and your goal. We will advise whether cleaning, polishing, paint protection, ceramic coating or a service workflow makes sense.

How binding are prices marked "from CHF"?

These prices provide guidance. The exact scope depends on vehicle size, condition, materials, soiling and the desired result. We agree the work clearly before starting.

Can scratches, stains or odours be removed completely?

That depends on their depth, material, cause and condition. Many marks can be removed or improved substantially. We explain what is realistic and material-safe before work begins. How deep a scratch sits decides the route, see scratch removal.

Is there a guarantee?

Specialist treatments are covered by the terms applicable to that service. Before starting, we explain clearly which assurance is appropriate and credible.

Is my vehicle insured while it is with AVP?

Yes. Our business liability insurance covers transfer journeys and the vehicle's entire stay in our alarmed, video-secured premises.

Can I request an appointment online?

Yes. Use the contact form or call us with the vehicle, your request and preferred date. We confirm appointments personally and discuss the appropriate scope in advance.

Can you provide a binding quotation in advance?

Yes. After inspecting the vehicle together, or reviewing clear photographs, we provide a binding quotation. There are no hidden charges or later surprises.

How does collection and return across Switzerland work?

Our trained and insured drivers collect your vehicle from home or work and return it once the work is complete. This service is free of charge with a ceramic coating. How that works in practice is set out under Home Service.

What does AVP mean by Smart Repair?

Smart Repair addresses minor damage without replacing complete parts. Parking dents can be removed without repainting, and small marks on alloy wheels can be repaired. We assess what is worthwhile on the vehicle itself. For local damage that is local polishing.

Why does dirt adhere to paintwork?

Factory paint has pores that are invisible to the eye and can hold dirt particles. Protection closes these pores, helping the surface stay cleaner and making it easier to wash. A smoother surface holds less, see paint protection.

How do I find the right starting point?

Start with the visible issue, whether it is the interior, paintwork, desired protection, scratches, odour or handover quality. We then assess which service is genuinely useful.

When is a care package suitable, and when is an individual service better?

A package works when the scope fits a clear framework. An individual service is more appropriate for targeted paint correction, ceramic protection, odour treatment, specialist damage or business workflows. The comparison is under the care packages.

Can several services be combined?

Yes. Cleaning, polishing and protection often belong together. We combine them only when the sequence, result and effort make sense for the vehicle.

Can I ask for an assessment only?

Yes. An initial enquiry can be brief. The vehicle, its condition, your goal and photographs where useful are often enough for a first assessment.

How does the park'n'care airport service work?

Once you register, we agree a meeting point at the terminal or another suitable location. Your vehicle is cared for and parked securely while you travel, then returned to you personally on arrival. The details are under park'n'care.

I do not have time to take my car for cleaning. What can I do?

Our collection services are designed for this, including Businesscare during office hours and Drive'n'Care by arrangement. You hand over the key and we take care of the rest. Then we come to you with the CarSpa.

Is reconditioning worthwhile before selling a vehicle?

Professional preparation can improve the vehicle's first impression and presentation when it is offered for sale. Whether the work is economically worthwhile, and to what extent, depends on the vehicle, its condition and the sales objective. The process is set out under used-car preparation.

Which cleaning option suits my vehicle?

The Smaragd Package is the clear starting point for a hand wash and basic cleaning. Saphir suits more intensive interior needs. Rubin adds exterior care and a gloss polish. Diamant combines interior, exterior and finishing work. An overview of every cleaning option is under car care.

Can AVP remove dog hair, stains and odours completely?

A great deal can often be improved. Complete removal depends on the material, how long the issue has been present, its cause and any previous treatment. We inspect the condition and explain the realistic limit. Pet hair has its own process, see pet-hair removal.

Is hand washing gentler on paint than a standard wash programme?

Yes, when it is prepared and carried out properly. Pre-cleaning, suitable products, controlled handwork and careful drying reduce unnecessary stress on the paint. Our the three-phase hand wash process is described there in detail.

How long does professional car cleaning take?

That depends on the package and condition. Basic cleaning takes considerably less time than intensive interior work involving stains, odours or dog hair. We confirm the timeframe after the initial assessment.

How should I wash my vehicle by hand?

Rinse away heavy dirt first. Clean the bodywork with mild car shampoo and a sponge, never a brush, in two or three controlled passes. Rinse thoroughly with clean water and dry with a suitable chamois or drying towel. The professional sequence is shown under the three-phase hand wash.

How should aluminium or steel wheels be cleaned?

Spray wheel cleaner directly onto the surface, allow two or three minutes depending on its acidity, then rinse thoroughly. Professionally cleaned wheels are the better option for heavily bonded brake dust. More on that under wheel cleaning.

How does waterless cleaning with RUBIN ONE Drywasher work?

The emulsion is sprayed on sparingly and moves between the paint and the dirt layer. It surrounds the dirt particles so they can be lifted with a microfibre cloth without scratching, making it useful for maintenance between washes.

Can modern car washes with textile brushes still cause scratches?

Yes. Sand can become trapped even in soft textile strips and act like abrasive paper. No automatic car wash is entirely scratch-free; careful hand washing remains the gentlest method.

How should I clean the cockpit and interior?

Avoid conventional cockpit sprays. They can react with plastics, leave vapour deposits on glass and reduce antistatic properties. Lukewarm water and a microfibre cloth are usually sufficient. The full sequence is under interior cleaning.

Can stubborn stains be removed from fabric seats and Alcantara?

Spray extraction and material-safe deep cleaners can remove even ingrained coffee, chocolate, oil or make-up stains without residue in most cases. We handle those cases in interior cleaning.

How does ozone odour treatment work?

We first identify the source of the odour and clean the interior thoroughly. Where the cause and materials make it appropriate, a controlled ozone treatment can then reach less accessible areas and ventilation ducts. The process is described under odour neutralisation.

Are the cleaning products safe for health?

We select cleaning products for the material and contamination, dose them carefully and allow for thorough finishing and ventilation. Known allergies or sensitivities should be mentioned before treatment so that the product choice can be assessed accordingly.

Can cracks and worn colour on leather seats be repaired?

Yes. Cracks can be repaired and leather recoloured at significantly lower cost than retrimming in many cases. A UV treatment can then help protect the leather from fading and wear. What is possible is set out under leather cleaning and care.

When is a single-stage gloss polish sufficient?

It suits paintwork that is fundamentally well kept but needs greater depth, clarity and a more even appearance. This level typically corresponds to the Rubin Package. When that is enough is set out under gloss polishing.

Can scratches be polished out completely?

Fine wash marks and surface scratches can often be reduced substantially. Deeper scratches need assessment so the remaining paint, risk and achievable result remain clear. The assessment happens under scratch removal.

Why is polishing about more than gloss?

Polishing cleans, smooths and corrects the paint and prepares it for finishing or protection. Paint assessment, correction level, machine, pad, material and experience all determine the result.

Does paint always need polishing before protection?

Not always, but very often. Dull areas, holograms and wash marks left beneath a coating remain visible and are effectively sealed into the finish.

What is car polish?

Polish is a chemical-mechanical product that reduces fine scratches, oxidation and dullness by smoothing the paint surface in a controlled way. It improves gloss and depth, but corrects rather than protects.

How does polish differ from a paint cleanser?

A paint cleanser removes contamination, fallout and bonded particles, while polish corrects the paint surface mechanically. The two processes complement rather than replace each other.

How often should a car be polished?

With normal use, once or twice a year is generally sufficient. More frequent polishing is possible, but should use mild products to avoid unnecessary paint removal.

What is the difference between hand and machine polishing?

Hand polishing suits light defects and sensitive areas. Machine polishing delivers stronger, more even correction. The right method depends on the paint condition and target result. The difference is explained under machine polishing.

What is an abrasive polish, and when is it needed?

Abrasive compounds contain fine particles that remove a controlled amount of paint to correct scratches and defects. Stronger products belong in specialist hands so correction remains measured and material-safe.

What is a finishing polish?

A finishing polish is a very fine compound used after the main correction stage. It produces depth and gloss and removes the last holograms. That step is described under paint finishing.

What are holograms, and why are they most visible in sunlight?

Holograms are fine linear polishing marks caused by uneven machine movement. They show under direct sunlight or point light sources and are optical defects that can be removed with a correct finishing process.

Does the effect of polishing last permanently?

Gloss typically lasts for several months depending on care and weather. Applying protection afterwards preserves the result considerably longer.

Is polishing suitable for every type of paint?

Modern polishes suit solid, metallic and pearl finishes. Classic paints such as nitrocellulose or synthetic resin need particular care, which is why we assess them first.

Can paint polish be used on plastic trim?

No. Paint polish can discolour or dull plastics; those materials need dedicated non-abrasive care products.

What is the difference between polish and wax?

Polish corrects paint; wax protects it. The two are often combined, with correction first and protection afterwards.

How much clear coat can safely be removed?

Only a few micrometres of clear coat are available for polishing, so we work with minimal, controlled removal. Polishing through is irreversible and requires repainting, which is why paint depth is checked first.

How long does professional polishing take?

A single-stage polish usually takes one to two hours, multi-stage correction takes longer, and a local spot correction may take only minutes. Paint hardness, defects and vehicle size determine the exact time.

What is spot polishing?

Spot polishing corrects a small local area, such as an isolated scratch or stone-chip mark. This keeps paint removal minimal and avoids unnecessary work across the whole panel. That is the case for local polishing.

Why must matte paint not be polished?

Matte paint has an open structure that polishing would smooth, creating irreversible shine. It should only be cleaned and protected with suitable products. Those surfaces follow their own process, see matt paint finishes.

Why should polishing be carried out by a specialist?

A specialist uses coordinated compounds, controlled pressure, suitable pads and a traceable process. This keeps the finish even and reduces the risk of holograms or paint damage.

Which polish suits dull or heavily weathered paint?

Finely abrasive products with controlled correction can suit dull gloss paint. Stronger abrasives should only be used by specialists to avoid excessive paint removal. Matte-finish paint must not be polished.

Can polish be used over a ceramic coating?

No. Polish would mechanically remove the coating. Ceramic-coated vehicles need dedicated maintenance products without abrasives.

Can polishing cause holograms?

Yes. Incorrect technique, excessive machine speed or unsuitable pads can create holograms. Professional processes use coordinated systems to prevent them.

What is the difference between rotary and dual-action polishing?

Rotary machines correct through a fixed rotating movement. Dual-action machines oscillate and produce a controlled, even finish. Rotary provides power and correction; dual action provides control and refinement. Both have a place in professional work.

How do cutting and finishing polishes differ?

Cutting compounds use coarser abrasives for defect correction. Finishing polishes use a finer grade to refine the surface and develop gloss. Cutting creates controlled marks that the finishing stage removes. For deeper defects micro-sanding is added.

Which paint defects are most common?

Swirls, RIDs, car-wash marks, oxidation and clear-coat haze all affect the way light reflects and are most visible in sunlight or under LED inspection light. Many surface defects can be reduced or corrected; defect depth, paint structure and the available clear-coat reserve determine the limit.

Which polishing pads are used, and what do they do?

Cutting pads create correction, medium pads handle lighter defects and finishing pads refine gloss. Hardness, cell structure and material determine the mechanical energy and result.

How do one-step, two-stage and three-stage processes work?

One-step polishing combines correction and finishing. Two stages separate defect removal and refinement. Three stages add a high-gloss step for maximum clarity. The defect pattern and paint hardness determine the right process.

What are the main defect types?

Swirls are circular, holograms linear, RIDs isolated, oxidation dull and haze milky. Each defect has a distinct cause and requires an appropriate correction method.

How should a polishing machine be guided?

With controlled pressure, constant speed and overlapping cross-hatch passes. Excessive pressure creates heat and holograms; too little reduces correction. Even overlap is essential.

How do temperature and material affect polishing?

Warm paint becomes softer and more sensitive, while cold paint needs more working time. Hard paint calls for stronger correction, soft paint for precise finishing. Pad behaviour also changes with temperature.

How does the defect-diagnosis matrix work?

Identify, classify, correct. Inspection lights reveal defects, classification identifies their cause and the selected process defines the correction. This avoids unnecessary paint removal and supports repeatable results.

What does AVP process documentation include?

Pre-cleaning, defect analysis, polishing stages, inspection, degreasing and final documentation. Each step is recorded clearly to support technical quality and repeatability.

What should I know about clear coat?

Clear coat is typically 30 to 50 micrometres thick, but only 3 to 5 micrometres are available for polishing. Hardness, temperature and material behaviour determine the strategy. Polishing through is irreversible and requires repainting.

How is paint depth measured correctly?

With a coating-thickness gauge. Several readings on each panel are needed to identify repair paint, thin areas and zones of increased risk.

Why does polishing generate heat?

Friction between pad and paint creates heat. It softens the clear coat, increases correction and can cause holograms or surface distortion, making temperature control essential.

How does paint colour influence polishing?

Dark paint reveals defects more strongly and needs precise finishing. Light paint hides micro-scratches more readily. Metallic paint reflects more light and can make dull areas especially visible.

What role does machine speed play?

Higher speed creates more correction and more heat; lower speed has less effect. The right speed balances controlled removal with an even finish.

Why is degreasing essential after polishing?

Compounds contain oils and fillers that can hide defects. Degreasing reveals the true finish and allows a coating or sealant to bond correctly.

What is a filler finish?

It is a cosmetic result in which oily compounds hide defects rather than remove them. The marks return after the first wash. Professional correction avoids relying on fillers.

Which polishing mistakes occur most often?

Excessive pressure, the wrong pad or compound, moving too quickly, skipping degreasing, overheating and uneven cross-hatch passes. These mistakes create holograms or an inconsistent finish.

How can polishing through the clear coat be recognised?

Warning signs include dull patches, visible base coat, lost reflection and sharp edges around the defect. The damage is irreversible and requires repainting.

Why does paint need protection after polishing?

Polishing leaves the corrected surface exposed. It should then be preserved with a suitable wax or protected with a sealant or coating. That is exactly what paint preservation is for.

Can dull and yellowed headlights be restored?

Yes. Instead of replacing the units, the weathered UV layer can be sanded precisely, polished to clarity and sealed with fresh UV protection, restoring light output and appearance. That is handled by headlight restoration.

Do you offer specialist care for classic cars?

Yes. Older original paint, often without clear coat, is treated very carefully and usually by hand with gentle compounds and traditional waxes. The goal is to preserve patina and value. For classics see classic-car polishing.

What are the benefits of ceramic paint protection?

It can improve protection, make cleaning easier, deepen gloss and reduce dirt adhesion. The benefit depends on paint condition, preparation and vehicle use. Everything about the system is under ceramic paint protection.

Is ceramic the right solution for every vehicle?

No. Ceramic suits vehicles whose condition, use, expected result and maintenance commitment align. Liquid-glass or lighter finishing protection can sometimes be the better choice.

How long does paint protection last?

Durability depends on the system, preparation, vehicle use, washing habits and maintenance. We do not make a blanket promise before the condition and objective are clear. Durability per system is compared under paint protection.

How should protected paint be maintained?

Gentle hand washing, suitable cloths and non-aggressive cleaners help the protection perform well for longer. Ceramic makes maintenance easier but does not eliminate it.

What is paint protection?

It is a protective layer over the paint that helps resist UV exposure, dirt, chemicals and weather. It improves gloss and can extend the useful life of the finish.

How does a sealant differ from wax?

Wax provides short-term gloss and protection and often lasts only a few weeks. A sealant or coating forms a more stable layer and can last considerably longer depending on the product and preparation.

Which types of paint protection are available?

Common options include polymer sealants with practical medium-term durability, hard and long-lasting ceramic coatings, and graphene or hybrid variants. Paint condition, use and your objective determine the best fit. Every system compared directly is under paint protection.

Does paint protection remove scratches?

No. Protection preserves the surface but does not correct it. Scratches need polishing or paint correction beforehand.

Can I apply paint protection myself?

Simple sealants can be suitable for private use. Ceramic coatings belong in specialist hands because application errors are difficult to correct.

Does protection guard against bird droppings and insects?

It reduces the risk of damage by slowing the effect of aggressive residue. Even so, bird droppings and insects should be removed promptly.

Can matte paint be protected?

Yes, but only with products developed specifically for matte finishes. Conventional ceramic coatings can change the appearance, so the material must be identified first. Matt surfaces need their own system, see matt paint finishes.

Is paint protection better than wrapping?

They serve different purposes. Protection preserves the original paint, while wrapping changes appearance and offers a degree of mechanical protection. The two can also be combined. What a wrap achieves is under Autostyling.

Can paint protection be renewed?

Yes. Depending on its condition, the old layer is removed or prepared. We assess adhesion and paint condition before applying a new system.

How long does professional paint protection take?

Depending on the scope, the work can take from several hours to several days. Ceramic systems require additional curing time.

Is paint protection worthwhile on a new car?

Yes. Applying protection early preserves fresh paint from the outset and can help slow premature ageing. Why that is the cheapest moment is set out under new-car preservation.

Why does modern paint need protection?

Modern water-based paint systems can be softer and more sensitive than older finishes. Without protection, the outer clear-coat surface can become dull over time. A suitable system helps preserve gloss and resilience.

What everyday benefits does protection provide?

Protection supports a self-cleaning effect and easier washing. It helps reduce gloss loss and protects against corrosion and acidic contamination such as bird droppings or tree sap.

Which paint-protection system does my vehicle need?

A proper vehicle assessment determines that. Paint condition, use and the care objective guide the choice, so it is worth seeking advice before deciding. Where a refresh is enough is set out under paint preservation.

What does nano glass protection do for windows?

Rain beads and runs off more readily, insects in summer and ice in winter adhere less strongly, and night visibility can feel calmer. The improvement is especially noticeable on motorways. More on that under glass protection.

Does an electric vehicle need a different coating?

Not necessarily, but the benefit is greater. Electric vehicles attract more fine dust through recuperation and electrostatic charge, and they stand longer at charging points. A surface matched to that reduces exactly this adhesion. That is what E-Lack Shield Eco is for.

What does E-Lack Shield Eco cost?

Eco 18 with up to 18 months of protection costs CHF 700, Eco+ 24 with up to 24 months CHF 900. Which level makes sense depends on use, standing times and paint condition.

Can E-Lack Shield Eco be applied to a combustion car?

Yes. The benefit is clearly greater on electric vehicles, because fine brake dust, charge and long standing times come together more strongly there.

Does AVP work directly with garages and companies?

Yes. We support garages, dealerships, businesses, hotels and organised handovers with clearly defined care and reconditioning services. How the partnership works is set out under garage services.

Are recurring workflows or fixed prices possible?

Yes, once the service, vehicle type, typical condition and quality target are clearly defined. A collaboration often starts with one initial vehicle. That is exactly what Businesscare is for.

Can AVP work on location?

Depending on the service, location and conditions, a mobile or coordinated solution may be possible. Not every treatment is suitable on site, so we assess the process first. On site we work with the CarSpa.

What does AVP need for an initial assessment?

Vehicle numbers, location, required handover standard, available timeframe and typical condition are helpful. We then plan a suitable and realistic workflow.

Can vehicle graphics be removed without residue?

Yes. Lettering and full wraps are removed with controlled heat without damaging sound original paint. Adhesive residue is neutralised and the paint can then be refined. The process is described under film removal.

Do you provide outsourced preparation for dealerships and garages?

Yes. We prepare new vehicles for delivery and used vehicles for the showroom, reducing pressure on the in-house workshop and making costs easier to plan. For several vehicles see fleet preparation.

Do you offer framework agreements for larger clients?

From a fleet of five vehicles, we can agree an individual framework with a fixed contact person and priority appointment allocation.

How flexible are collection times for company vehicles?

We adapt to your operating hours. To reduce downtime, vehicles can also be handed over and prepared in the evening or at weekends by arrangement.

Why is reconditioning worthwhile before a lease return?

Leasing companies can charge substantial reductions for scratches, dents and stains. Targeted preparation can address these issues in advance at a fraction of that cost. What gets assessed is set out under lease-return preparation.

How can I train as a professional car-care specialist?

The AVP Car Care Academy offers everything from intensive foundation courses to specialist modules, with optional routes towards franchise or licence partnership. The courses are run by the Car Care Academy.

Does the manufacturer's warranty remain valid when AVP services my vehicle?

A professionally completed service outside the franchised dealer network does not generally invalidate the manufacturer's warranty. We follow manufacturer specifications, use original or equivalent-quality parts and document the work. The individual manufacturer's warranty terms remain decisive. How we handle that is set out under car service and maintenance.

Which replacement parts does AVP use?

Depending on the vehicle and agreement, we use original parts or equivalent-quality alternatives. We explain which parts are proposed and why they suit the vehicle before work begins.

How is the service documented?

We record the work and parts used in a clear, traceable way. At handover, you know what has been completed and which maintenance step is due next.

Is servicing at AVP less expensive than at a franchised dealer?

As an independent workshop, we can often price many service tasks more competitively. The vehicle, parts and scope determine the actual cost, which we confirm transparently in advance.

Which vehicles benefit most from ceramic protection?

It is especially worthwhile for well-kept vehicles, new and nearly new cars, or paintwork that should remain protected and easier to clean after proper preparation.

Does ceramic protection prevent scratches?

It does not make paint scratch-proof. It can increase surface resilience and ease maintenance, but careful washing and considerate use remain essential.

Which preparation is required?

Cleaning, paint inspection, decontamination, polishing and degreasing are planned around the vehicle's condition. Without thorough preparation, a ceramic finish rarely looks premium. The preparation is usually gloss polishing.

How is the price of ceramic protection determined?

Vehicle size, paint condition, intended durability, preparation and scope all affect the price. The package supplement from CHF 180 is an initial guide.

Why should a vehicle be protected?

Summer brings tree sap, bird droppings and UV exposure; winter brings ice and road salt. Ceramic protection helps shield the paint from these influences and supports long-term value retention.

Is ceramic the same as nano protection?

Not exactly. Much modern car-care chemistry operates at nanoscale, but "nano" describes particle size rather than a complete system. Ceramic coating is a specific and particularly hard application within that field. The difference is explained under the nano sealant.

How long does an AVP ceramic coating last?

Depending on the package and mileage, around two to five years. Regular gentle maintenance and refresh treatments extend performance. Declining gloss and more difficult cleaning are early signs that renewal may be due.

How long does a complete ceramic treatment take?

Usually two to three working days, because the paint must first be polished and degreased and the coating needs time to cure. A replacement vehicle can be arranged for this period.

Does ceramic protection stop stone chips?

No. It increases surface hardness and helps against fine micro-marring, insect residue and bird droppings, but the layer is too thin to stop stone chips. Paint protection film is designed for that purpose. Only mechanical protection helps against stone chips, see paint protection film.

Can a ceramic-coated car use an automatic car wash?

In principle, yes. To preserve depth and water beading, we recommend gentle hand washing or modern textile washes without aggressive chemicals. Use cleaners intended for highly water-repellent coatings when washing by hand.

Can a ceramic coating crack or peel?

A properly prepared and applied ceramic coating forms a very thin protective layer and does not peel like a film. Unsuitable preparation, product faults or damage to the substrate can nevertheless affect its appearance and performance.

Can ceramic protection be applied over vehicle film?

Yes, with the correct system. Some coatings contain solvents that can attack film, so we use compatible, slightly softer systems designed to preserve it.

Can a ceramic-coated vehicle be waxed?

It is possible but not useful. Wax does not bond properly to the hard ceramic surface and is usually removed again at the next wash.

Can I apply a ceramic coating myself?

It is possible but demanding. Paint preparation and controlled application are decisive, and small errors can cause high spots or incomplete protection. Professional application is the safer route.

Is ceramic protection more prone to water spots?

Slightly. Many apparent mineral spots are only dirt and dust left by evaporated water and disappear at the next wash. Genuine mineral deposits usually come from wash water rather than rain.

Does ceramic protection guard against bird droppings?

It gives you more time. The hard layer slows the damage considerably, and rain may sometimes loosen the residue. Bird droppings should still be removed as quickly as possible.

What happens to the coating after accident repair?

Sanding removes the coating from the repaired area. The protective layer can be rebuilt after the waiting period specified for the paint and coating system. Whether an insurer covers that work depends on the individual claim and confirmation of cover, so it should be clarified in advance. More information is available under bodywork and spot repair.

What is the difference between car care and vehicle detailing?

Car care covers cleaning and protection. Vehicle detailing can additionally include paint correction, polishing and deeper treatment of materials.

How often should a vehicle receive professional care?

That depends on use, parking, condition and the protection system. For many vehicles, a thorough check once or twice a year is useful, while regular gentle washing remains important.

What causes most paint defects?

Common causes include unsuitable washing methods, contaminated towels or wash media, brush washes and chemicals that do not suit the material.

What does “abrasive” mean in car care?

Abrasive means that a product or pad removes a controlled amount of material to reduce suitable defects.

When is an abrasive polish used?

When scratches, swirls, holograms or oxidation are too pronounced for a finishing polish alone. Paint condition and available clear coat must be checked first.

Is pH-neutral car shampoo always better?

A suitable pH-neutral shampoo is often the gentle choice for preserving existing protection. Specific contamination may require carefully selected alternative chemistry.

What does beading reveal about a surface?

Rounded droplets show hydrophobic behaviour. They do not by themselves prove complete protection or the overall condition of the paint.

How is brake dust removed safely?

With a cleaner suited to the wheel finish, an iron remover where required and controlled agitation. Baked-on contamination should not be rubbed off dry.

What is burnishing?

Burnishing is ultra-fine polishing used to maximise gloss after the main defect-correction stage.

When is carnauba wax a good choice?

When warm depth of gloss and easily renewable protection are wanted, for example on carefully maintained enthusiast or show cars.

What does “cut” mean in polishing?

Cut is the corrective power and therefore the material removed by the combination of polish, pad, machine and technique.

When should a clay bar be used?

When bonded particles remain after chemical cleaning. It is used with suitable lubrication and only as intensively as necessary.

What is a quick detailer?

A quick detailer is a rapid-care product for light contamination and a short-term gloss refresh.

Can a degreaser affect protection?

Yes. Strong or unsuitable degreasers can weaken or remove an existing protective layer.

Why are dual-action machines often easier to control?

Their combined oscillating and rotating movement often creates less concentrated heat and lowers the hologram risk. Correct handling is still essential.

Why is paint degreased before protection?

To remove polishing oils and residue, reveal the true finish and allow the protective layer to bond correctly.

What is a dual-action polisher suited to?

Controlled defect correction and finishing with a comparatively low risk of holograms.

How are water spots removed?

Depending on their depth, with a suitable mineral-deposit remover. Etched marks may additionally require polishing.

What is a finish?

The finish is the visible final result after polishing or protection—clarity, gloss and an even surface appearance.

How can fallout be recognised?

Often as small brown or orange dots that normal shampoo does not remove and that react with a suitable fallout remover.

When are foam pads used?

Depending on density, cell structure and polish combination, for cutting, intermediate stages or finishing.

How is gloss level measured?

With a gloss meter that evaluates reflected light at a defined angle.

Why is rubber care important?

It helps keep suitable rubber parts clean and flexible and protects against premature drying.

What distinguishes a graphene coating?

Graphene-containing systems aim for a slick, hydrophobic and chemically resistant surface. Actual performance depends on the specific product and preparation.

How do holograms occur?

Through an unsuitable combination of machine, pad, polish, pressure or movement, especially during rotary work without adequate finishing.

What is hydrophobic behaviour?

It is the ability of a surface to repel water.

Why is a controlled hand wash gentler than a brush wash?

Clean wash media, pre-washing and controlled movement reduce the risk of mechanical wash marks. Hand washing is only low-risk when performed correctly.

When should an iron remover be used?

For metallic deposits and fallout on suitable paint or wheel surfaces, following the product instructions and a material check.

How is a vehicle interior cleaned safely?

Material by material, with the correct dilution, clean microfibre towels and as little unnecessary moisture as possible.

What is an IPA wipe?

A controlled alcohol wipe that removes polishing oils and residue before a coating or sealant is applied.

What is jetting?

Jetting describes the visual depth and rich colour rendering often associated with high-quality waxes.

Why do JDM paint systems often need adapted polishing?

Many Japanese paint systems react comparatively softly or sensitively. The actual paint must still be tested on the vehicle.

How long does a ceramic coating last?

Depending on the system, preparation, use and maintenance, durability can range from months to several years. The specific product specification is decisive.

How thick is clear coat?

Clear coat is often only a few tens of micrometres thick. Build, repair paint and remaining reserve vary considerably, so correction requires measurement and care.

When should cleaning clay be used?

When embedded particles remain on a suitable smooth surface after chemical cleaning.

What is paint correction?

The targeted reduction of suitable paint defects through controlled polishing and as little material removal as necessary.

How should leather be cared for?

Clean it with a material-appropriate process, then apply a care or protection product suited to that leather. Avoid aggressive chemistry and over-wetting.

Which paint protection is best?

It depends on the goal. Ceramic can prioritise long durability and easier care, while wax can prioritise gloss and simple renewal.

When is machine polishing used?

For defects or a finish that cannot be achieved sensibly and evenly by hand.

Why is microfibre used in vehicle care?

Suitable microfibres can pick up dirt and liquid efficiently while treating surfaces gently when clean and used correctly.

What is montan wax?

A wax derived from montan-wax raw materials or formulated accordingly, used in protective products for durability and gloss.

What is a nano sealant?

A protective system with very finely structured components. “Nano” alone does not define a particular performance or durability.

When is a neutral cleaner used?

On sensitive materials or when existing protection should be cleaned as gently as possible.

How can oxidation be recognised?

Often by a dull, chalky or faded surface. Its cause and depth must be assessed before treatment.

When is ozone treatment useful?

After the odour source has been cleaned thoroughly, ozone can support selected persistent-odour cases. It does not replace source cleaning.

Which polishing machine suits a beginner?

A dual-action machine is often easier to control than a pure rotary. Suitable pads, products and technique still matter.

What is a polymer sealant?

Synthetic polymer-based paint protection whose durability and characteristics depend on the specific system.

Why is pre-wash important?

Low-contact pre-washing loosens heavy dirt and reduces mechanical load during the following hand wash.

What is a quartz coating?

A usually SiO2-based protection system that can be similar to ceramic coatings depending on its formulation.

When is a rotary polisher used?

For targeted stronger correction by experienced users when paint condition, temperature and available material are controlled.

Why is tyre care useful?

Suitable products refresh appearance and can protect rubber from UV-related ageing. The tread surface remains untreated.

How do swirls occur?

Usually through fine mechanical friction, contaminated wash media or unsuitable washing and drying methods.

What is a sealant?

A synthetic protection product that can form a more durable paint-protection layer than many traditional waxes.

Why is snow foam used?

It loosens and carries away loose contamination before contact washing, but does not always replace the following hand wash.

When is tar remover used?

For tar, bitumen or oily residue on suitable surfaces and in accordance with the manufacturer's instructions.

How is depth of gloss created?

Through well-prepared, clear paint, a clean finish and suitable protection.

Which drying towel is safe?

A clean, soft and highly absorbent microfibre towel used without heavy pressure.

Why is UV protection important?

It can slow fading and oxidation of sensitive surfaces.

When is ultra-fine polish used?

For final refinement after defect correction when maximum clarity and gloss are the goal.

Which protective coating fits best?

That depends on the material, use, desired durability, maintenance effort and gloss objective. There is no universally best solution.

Why is pre-washing important?

It loosens heavy dirt before hand washing and reduces the risk of dragging particles across the paint.

How long does wax last?

Depending on the product, preparation, weather and care, typically several weeks to a few months.

How do wash scratches occur?

Through mechanical friction with dirt particles, contaminated towels or unsuitable wash media.

What is two-stage paint?

A paint system with a coloured base coat and a transparent clear coat above it.

Why is a condition assessment important?

It establishes paint structure, defects, material condition and risks before products, polishing stages and protection systems are selected.

Who is the Concierge Service for?

For executives, entrepreneurs, hotels, banks, family offices and private clients with high expectations.

Explore Concierge Service

Which vehicles do you care for?

Premium marques, company and chauffeur vehicles, sports cars and fleets.

How does weekly care work?

Handwashing, basic interior care, detail work, visual checks and return according to the agreed programme.

Is the vehicle polished every week?

No. Polishing is only carried out by agreement or within the monthly programme. Protection treatments and deep care are also separate from basic weekly care.

What does monthly care include?

Deep cleaning, protective treatments, material care and seasonal preparation according to the agreed scope.

Are individual special assignments possible?

Yes. They are defined by agreement and confirmed in writing.

Can you refill the petrol tank?

Yes. As instructed or to a full tank, as an agreed additional service.

Can you take care of shopping?

Yes. From a list or by agreement, for example drinks, accessories or care products.

How do you ensure discretion?

Customer information and service arrangements are handled confidentially. Vehicle photos are not published or used for marketing without consent. Necessary internal records and processing your enquiry remain possible.

Is collection and return included?

Collection and return form part of the agreed Concierge programme. For occasional care, they can be arranged as an option. We confirm the exact scope in writing before the appointment.

Can you care for several vehicles?

Yes. Fleet and multiple-vehicle care is possible. We plan the scope and appointments together.

How are appointments scheduled?

Weekly, monthly or individually, subject to availability.

Are technical checks included?

Yes. We visually check relevant components and material condition. This does not replace a technical inspection at a workshop.

How is quality documented?

Through condition records and a care history, making the agreed work and vehicle condition traceable.

Is short-notice work possible?

Yes, subject to availability. Concierge clients receive priority; short-notice appointments are confirmed personally.

Is the service suitable for hotels and banks?

Yes. Structured processes and discretion suit different industries, including hotels and banks.

How are prices communicated?

Exclusively after a written enquiry. We clarify the vehicle, care interval and requested extras before agreeing the scope.

Can you prepare a vehicle urgently?

Short-notice vehicle preparation is possible by agreement and subject to availability. There is no blanket availability guarantee.

How are keys handed over?

Discreetly and with a record, contactlessly on request. The handover is agreed in advance.

Is the service suitable for long-term care?

Yes. Programmes can be structured over months or years.

Look further

When the condition decides.

When the material, paint condition or use matters, a generic answer is not enough. Send us a few details and we will help define the next step.

Care packages

Find the package that fits.

The packages provide a clear framework. We then check whether it suits the condition, use and desired result.

View care packages
Examples

Explore a real example.

References show the starting point, treatment and result, helping make your own enquiry more specific.

View references
Glossary

Look up a technical term.

The technology glossary explains polishing, paint correction, SiO2, ceramic and protection systems clearly.

Open the glossary
Consultation

Request an assessment.

Tell us about the vehicle, its condition and your goal. We will reply with the right next step.

Request a consultation

Next step

Still unsure where to start?

Many answers depend on the vehicle's condition. Send us a few details and we will discuss the right next step personally.